Complaints handling
Anyone filing a complaint concerning a violation or suspected violation must be acting in good faith and have reasonable grounds for believing the information disclosed indicates a violation. Arctic has the burden of proving that notice has been in violation of this provision.
Reports of violations or suspected violations will be kept confidential to the extent possible, consistent with the need to conduct an adequate investigation. The Compliance department will notify the person who submitted a complaint and acknowledge receipt of the reported violation or suspected violation. All reports will be promptly investigated and appropriate corrective action will be taken if warranted by the investigation.
Complaints
All complaints must be in writing and forwarded by email to arctic.compliance@arctic.com or by mail to:
Arctic Securities AS
Att: Compliance
P.O. Box 1833
VIKA0123 Oslo
Employee complaints
An employee may also notify the relevant regulatory or public authority or the law firm BAHR.
Please contact:
Peter Hammerich or Vibeke Svendsby by phone or email.
Notification about violations or suspected violations may be submitted on a confidential basis by the complainant.